Call Centers Poised to Adopt Cloud Communications – Communications Solutions


  Featured Articles

  Sponsored By: WEBRTC CONFERENCE & EXPO IV – June 17-19, 2014 Cobb Galleria – Atlanta, Georgia

Attend WebRTC Conference and Expo IV
The Longest Running Global WebRTC Ecosystem Event

WebRTC allows your company to implement real time solutions across a multitude of applications – choose the right platform & application at WebRTC Conference & Expo IV!

Successful WebRTC implementation and enhancement begins with the right knowledge & products that coincide with your company goals. Get the most up to date, technically sound advice and view the latest platforms & applications that will show you how to harness the power of this protocol. Make Plans To Attend / Exhibit & Sponsor | June 17 – 19, 2014 | Cobb Galleria | Atlanta, Georgia


  Top Stories

  From The Expert Corner

June 04, 2014

CoreDial: Call Centers Poised to Adopt Cloud Communications

The call center appears poised for a major shift toward cloud-based VoIP solutions, according to CMSWire.

While 95 percent of call centers currently stick with on-premises solutions, nearly 13 percent will shift toward cloud-based Software-as-a-Service (SaaS) solutions.

One major reason is that a number of call centers are reaching the time where they will have to replace their aging equipment. Some of them will find that it will be easier for them to adopt SaaS solutions rather than upgrade their legacy hardware and software.

Another possible reason to upgrade the article mentions is the adoption of customer relationship management (CRM) software. Since CRM applications have to be centrally managed in order to keep track of everything a company is doing and that call centers are an important part of many companies, it makes sense to move a company’s phone systems to the cloud as well. Read More

  Featured Video

  TMCnet Free Premium Content

   Latest Blogs

  Featured Channels


  Become a TMCnet Columnist!

Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at for details.

As a valued reader or attendee of TMC’s publications and events, you opted-in to receive free product information and special promotional offers via email from the industry’s leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to“>

Leave a Reply

Your email address will not be published. Required fields are marked *

Change the CAPTCHA codeSpeak the CAPTCHA code